April 24, 2020
We at Memory Care of Westover Hills understand the seriousness of the Coronavirus (COVID-19) pandemic, and we are taking every possible precaution to protect our residents and staff based on current guidance from local and federal authorities. We are also committed to communicating with our residents and their loved ones during these unprecedented and difficult times.
As of April 24, 2020, we have no reported cases of COVID-19 at our facility. If there is a confirmed COVID-19 diagnosis, we will promptly notify the required local, state, and federal health agencies as well as our residents and their authorized loved ones.
From the moment we opened our first facility, we have always considered the health and welfare of our residents and caregivers to be our highest priority. We have long-standing protocols and procedures to help ensure the safety and welfare of our residents and caregivers, including with respect to infectious diseases.
We have reviewed, and will continue to review, these protocols and procedures in light of the guidance and information provided by the CDC, other state and federal agencies, our community physicians, and other medical professionals. Based on emerging information and guidance, we will supplement our protocols and procedures as warranted.
In addition, in response to the COVID-19 situation, we have already implemented several new procedures and strengthened others, including:
While we cannot guarantee that coronavirus will not impact our residents or staff, we have extensive experience with infection control, especially related to seasonal influenza, and our long-standing policies and procedures are designed to keep our residents in a healthy and nurturing environment. The President of Memory Care America, Linda Carrasco, has over 30 years of experience in this field, and we will continue to be proactive to protect our residents, caregivers, and other community members.
Finally, knowing the facts is an important component in our planning, and we encourage you to review available resources. For your convenience, please refer to the following websites for additional information:
Thank you for the privilege of caring for your loved ones with dignity and compassion.